The following policy relates to anything purchased through this website (gocentral.co.uk)
1. OUR RETURNS POLICY
All returns must be made within 14 calendar days of your order. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 3. Depending on the reason, there could be a restocking charge applicable. One of our team members will contact your to discuss.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
2. FAULTY GOODS
If you've received goods which are not in perfect condition, firstly please accept our apologies. So that we can get this fixed for you please e-mail the following information to firstname.lastname@example.org.
- -Your name
- -Order number
- -Product name and code
- -Picture of the fault
- -Description of the fault
3. returning your item
Items must be returned unused in their original packaging. All manufacturers stickers must remain in place. Please return your item by courier or Royal Mail, remembering to obtain proof of return. Please note that returns for online purchases are done so at the customers cost and liability.
4. how long does it take to process a return?
It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear in your bank 7 working days later (how long depends on your card issuer).
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.